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- Lecture: Business English Skills: How to Write Effective Openings and Closings to Emails

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- 비즈니스 영문 이메일 시작과 끝 표현 참고 

Email Opening Sentences

• I am writing in reference to your advertisement. (More formal)
• I am writing to request for some information. (More formal)
• I am writing regarding my order. (More formal)
• I am writing in response to your email requesting information. (More neutral)
• I wanted to ask about the package you sent me. (More neutral)
• I wanted to ask about the meeting. (More neutral)
• Thank you for your email asking about our new software. (More neutral)

Friendly Closing Sentences

• Thank you in advance.
• Thank you for your help.
• Thank you for your consideration.
• Please let me know if you have any questions.
• Please let me know if there’s anything else I can do.
• Please feel free to contact me if you need any more help.
• I look forward to working with you.
• I look forward to meeting you.
• I look forward to hearing from you soon.
• Again, thank you for all your help.
• Again, I apologize for the late delivery.
• Again, congratulations on the award.

 

 Coursera 자막 통해서 강의할 때 사용한 표현과 학습내용을 함께 익히면 좋을 것 같습니다. 

[Lecture script]

In this lesson, 

we'll look at how to start an email, what we write in the first sentence, 

and how to end an email with a friendly closing sentence. 

 

At the end of this lesson,

you will be able to use what you've learned earlier in this module to write a well formatted and organized email with an appropriate subject line and tone. 

 

In professional emails,
we usually give the reason for writing in the first sentence. 

We often start with I'm writing to, and then you use a verb phrase. 

Some common verb phrases are request, inquire about, inform you about, or inform you of. 

As you learned in the last lesson, these are more formal verbs. 

 

Here is some examples. 

 > I'm writing to request some information. 

 > I'm writing to inquire about your program. 

 > I'm writing to inform you of our new product. 

 

And here are some examples using the more neutral verbs ask for, ask about, and tell you about.  

 > I'm writing to ask for some information. 

 > I'm writing to ask about your program. 

 > I'm writing to tell you about our new product. 

 

Instead of a verb phrase, we can use a noun phrase. 

After I am writing, we can use a word regarding, followed by a noun phrase. 

For example,
 > I'm writing regarding my order. 

 > I'm writing regarding the advertisement. 

 > I'm writing regarding the package you sent me. 

 

In a more neutral style, you can use about instead of regarding. 

 > I'm writing about my order. 

 > I'm writing about the advertisement. 

 > I'm writing about the package you sent me. 

 

So if you want to be less formal in the opening sentence, you can start with I wanted to, instead of I'm writing to. 

Here are some examples. 

 > I wanted to ask for some information.

> I wanted to let you know about our next conference. 

 > I wanted to ask about your new service agreement. 

 

Remember that using a past form wanted is a way of being indirect. 

 

Sometimes you need to answer someone's email, so how do you start? 

Well, you can start like this. 

 > I'm writing in response to your email requesting information. 

 

In a more neutral style, you can write, 

> thank you for your email asking about our new software. 

 

Notice that the purpose the previous email is given by adding I-N-G to the verb. 

 > I'm writing in response to your email requesting information.

 

We can also use the word regarding. 

> I'm writing in response to your email regarding our new service agreement.

 > Thank you for your email regarding your order,

 

 or in a more informal style, about. 

 > Thank you for your email about last week's meeting. 

 

A common mistake is to include your name in the opening sentence. 

It's not considered professional. But you can use your position like this,
 > I'm the new head of marketing for Moonstone and I'm writing.

 

 

 

Okay, now that you've learned how to begin an email you just need to learn how to close one. 

If you were talking to someone face to face you wouldn't just suddenly say bye, you would use a phrase like well
it's been nice talking with you. Or, listen I'd better get going. 

 

It's the same in email. 

It's important to end an email with a closing sentence. 

Especially when you're writing to someone you don't know very well. 

If you don't use one, it might sound too abrupt.

Meaning that it would sound rude. 

 

There are several friendly closing sentences that we commonly use in email, let's learn a few. 

 

Here we can use the expression, I look forward to. 

Notice that after to we use a verb and i-n-g. 

 

If the reader has helped you, you can use thank you in the closing sentence. 

 

If you're asking the reader to do something in advance, you can write thank you in advance. 

In these examples we can use please.

Often in the closing sentence we repeat the main purpose of the email by using the word again. 

 

Finally, let's talk about layout. 

The friendly closing sentence is often by itself in a separate paragraph before the closing and name. 

Look at this example. The layout helps to avoid ending too abruptly. 

Great, so now you know how to close out an email in a friendly, professional way. 

 

 끝내다. 

조금 늦었지만 외노자로 살아가기 위해 영어를 해야 합니다.

 

 

English for Common Interactions in the Workplace: Basic Level

칠레 가톨릭 대학교에서 제공합니다. In a professional environment, we’re often faced with the need to respond appropriately according to what the situation calls ... 무료로 등록하십시오.

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- Lecture: English for Common Interactions in the Workplace : Basic level

- Enroll for free (Audit only)

- 모델시츄에이션에 실제 표현이 많아 훑고 넘어 가기 좋음

 

 

 

 WEEK2 

Model situation 1:

Gabriela Meets a New Colleague. 

You will see different interactions at the workplace, each focused on introductions. 

Please pay attention to the expressions used in the different scenarios. 

Watch Camila and Gabriela introducing themselves for the first time at Global Voice Publicity. 

It is Camila's first day of work. 

 

Good morning, are you Camila? 

Yes, I am. I'm the new journalist. It's nice to meet you. 

It's a pleasure to meet you too. 

Welcome to Global Voice Publicity. My name is Gabriela and I'm the Human Resources Manager here. 

Would you like me to show you around the office and introduce you to people? 

Yes, please. That will be great. 

Okay, come this way. 

 

See how Camila greets someone she knows from a previous encounter.

 

Good morning Paulo. I want to introduce you to our new colleague.
This is Camila. Camila, this is Paulo. Paulo is an office assistant here at Global Voice Publicity. 

Camila is a journalist from Argentina. 

Hi Camila. It's nice to meet you. Welcome to our office. Thank you. 

It's nice to meet you too. 

So Camila, you're Argentinian. I'm from another country too, I'm Brazilian. 

We're very international staff. 

We also have American, British, and Colombian people in the office. 

Oh, really?  I look forward to meeting everyone. 

Yes, let's introduce you to some of the other staff. 

Okay. It's nice to meet you, Paulo. 

You too. 

 

See how Gabriela greets someone she knows from a previous encounter. 

 

Hi, Camila. It's good to see you again. How are you? 

It's good to see you too. I'm very well, thank you.

I'm excited to start working here. How are you? 

I'm great, thanks. Let me know if you need anything. 

Let's have lunch in the cafeteria today. 

Great. See you later. 

See you. 

 

Model situation 2:
a typical day at work. You will now see an interaction between Camilla and her colleague Lucy, 

pay attention to how Lucy describes her typical day at work.

 

Camila, Gabriella wants me to explain an ordinary working day to help you understand more about your job and how this department works. 

Great, that will be useful.

Okay, so every day I arrive at 8 AM, we don't start until 8:30, 

but I like to have a cup of coffee and relax first. 

At the start of the day, I always check my emails and answer the most important ones, 

we receive hundreds of emails a day so it can take a long time.

Wow, that's a lot. 

Yes, and we also receive many phone calls from our clients, 

I spend hours each day making an answering calls. 

Then after answering emails, we usually have a team meeting to discuss our clients. 

We talk about any problems we have, we plan projects, and we brainstorm ideas together,
it's always really useful. 

Yes, that sounds interesting, do you have a meeting today? 

Yes, today's meeting is at 11 AM in meeting room two, you can come with me. 

After the meeting we have lunch for one hour, from 1 to 2 PM, 

there's a cafeteria where many people go to chat and eat lunch. 

Sometimes I don't go to the cafeteria,
but we can go today so I can introduce you to more people. 

Okay, great.

After lunch I returned to the office to make calls to organize appointments with clients. 

I usually attend two or three appointments a week outside of the office.

Really?

Yes in the afternoon, I also need to prepare presentations for our clients and my managers.

This can take a long time because the presentations need to be perfect,

I use ideas from our team meeting to help me. 

And finally for the rest of the afternoon,
I send and reply to emails and make more phone calls. 

What time do you finish work?

I usually leave the office at 6 PM, except on Fridays when we finish at 4 PM. 

Sometimes we stay later to work on a project, but I never stay longer than 8 PM, 

I also sometimes work from home on the weekends. 

You have a very busy schedule.

Yes, we are always very busy, but I like to take short breaks during the day, 

I like to leave my office and talk with colleagues for ten minutes,

and then I return and I focus, it's a lot of work, but I love my job. 

 

 

 

 WEEK3 

Model situation 1:

Making a Phone Call.

Watch and listen to some formal phone calls. Sofia wants to talk to Gabriela. First, she talks to Camila. 

Good morning, Global Voice Publicity, this is Camila speaking. 

Good morning. I'd like to speak with Gabriela Cortez please, does she work at this department?

No, she doesn't, but I can transfer you to her department. 

May I ask who is calling, please?

This is Sofia Martinez from Epic Events Planning.

Okay, Sofia. One moment, please.

Thank you, Camila.

 

Next, Sofia talks to Paolo. Watch and listen. 

 

Global Voice Publicity, this is Paolo speaking. How may I help you? 

Hello, this is Sofia Martinez from Epic Events Planning. May I please speak to Gabriela Cortez?

Gabrielle is in a meeting at the moment. Do you want to leave a voicemail for her?

Yes, please I do. Thank you.

Okay, let me transfer you to her voicemail.

Thank you, Paolo.

 

Next, Sofia leaves a voicemail message for Gabriela 

You've reached Gabriela Cortez at Global Voice Publicity.

Please leave a message and I'll return your call as soon as possible. 
Hi, Gabriela. This is Sofia from Epic Events Planning. I'm calling about the conference. 

Please call me back at 558- 8976. Thank you.

 

Watch and listen to Gabriela return Sofia's call.

 

Hello, Epic Events. This is Sofia, how may I help you? 

Hi, Sofia, this is Gabriela from Global Voice.

Hi, Gabriela, thanks for calling back. I want to schedule a meeting with you to discuss our plans for conference. 

Are you available on Wednesday afternoon at four o'clock?

Yes, Wednesday afternoon at four o'clock is fine for me.

Sorry, can you repeat that?

Hello, can you hear me?

Yes, I hear you now, sorry. Sometimes the call gets cut off. 

No problem, Wednesday afternoon at four is fine for me.

Great, see you then. Thank you.

Thank you, Sofia. Have a great afternoon.

Thank you, you too.

 

Finally, listen to a more casual phone call between Camilla and Lucy. 

Hello. 

Hi, Camilla.

Hi, sorry, who is this?

It's Lucy.

Hi Lucy. I don't have this number for you.

I know, this is a new phone. Save this number for me.

Okay, great. Well, what's up?

I'm calling about lunch today. Gabriela, Paolo and I want to order a delivery. What kind of food do you like? 

In this area, there's pizza, Peruvian food, vegetarian food and sushi. Do you like sushi?

Yes, I do. But Gabriela is vegetarian, does she eat sushi?

Yes, she does. In fact, sushi is her idea. Do you think 30 pieces of sushi is enough for our group?

No, I don't. I'm very hungry.

Okay, 40 pieces then. Do you want to eat around 1:30?

Sorry, could you say that again?

Do you want to eat around 1:30?

That's better. Yes, 1:30 is fine. Let's eat at the tables outside. Call me when the sushi arrives.

Okay.

Great, talk to then, bye.

Bye. 

 

 

Model situation 2:
Coordinating by Phone. Watch and listen as Gabriela calls Sofia for suggestions about planning a conference. Epic Events. 

 

This is Sofia. How may I help you? 

Hi, Sofia. This is Gabriela Cortes from Global Voice. 

Hi, Gabriela. It's great to talk to you again to review the plans for the conference. 

I'm glad to have your help. This is the first time I've planned a conference, and what's more, a conference
for 200 attendees. It's good that we are planning one year in advance. 

Do you have exact dates? 

Yes, I do. The conference starts on Monday, June 2nd, and ends on Friday, June 6th. 

For those dates, I recommend the Star Hotel. I'm not familiar with the Star Hotel. 

Can you tell me about it? 

It's located on 3rd Avenue near many offices and government buildings. 

It has plenty of parking, it's also accessible by metro. Best of all, it has all the facilities we need in one location. 

Two auditoriums, 12 meeting rooms, three banquet halls, and 10 executive suites for special guests. 

That sounds perfect. We should meet with the hotel managers as soon as possible. 

Can you please schedule a meeting with them next week? 

Of course.

Next, I suggest that we think about how to register the 200 attendees. 

I think we should use an online registration system, 

that way we can process all of the attendees' payments and easily maintain contact with everyone. 

Excellent. Let me arrange it. It's a good idea to have a website for the conference and connect the registration system to it. 

What else should we think about? 

We need a marketing plan. 

I recommend using the online system to help us market the event by sending out emails. 

It's not a good idea to only use the website for marketing, though. 

We should arrange a social media campaign and connect the website to all of the major social media platforms. 

My colleagues, Camila and Paolo, know a lot about social media; we should ask for their help. 

Let's think about the price of the conference. How much does it cost for attendees?

I recommend that you consider different prices for students and professionals. 

I think that for a five-day conference,

the price should be 70,000 pesos for students and 100,000 pesos for professionals. 

It's a good idea to offer a discount in hotel rooms for attendees during the conference. 

Yes, of course. Now, let's think about the on-site details. 

With 12 meeting rooms, each session can have 16 or 17 people attend.

That's a good small audience size.

I suggest that we walk through the venue and see it from the attendees' perspective,

that way we can predict any problems they might have. 

We should, of course, provide a map of the venue for the attendees. 

Great. Let's walk through the venue next week during our meeting with the hotel managers. 

Let's talk more about the materials for the attendees. 

I recommend a standard welcome kit containing a pen, notebook, name tag, and 

the conference information booklet.

Can you print the conference logo on the bags, pens, and notebooks? 

Yes, absolutely. Please send me the logo by May 19th and expect the materials to be ready by May 26th. 

Excellent. 

I think this event is in good hands with Epic Events.

Let's have a follow-up meeting in two weeks. 

When is a good time for you? 

Can you meet on Friday morning at 10:00? 

That's Friday the 15th? 

Yes, the 15th. 11:00 is better for me because I have another meeting. 

Okay, 11:00 it is. See you then. 

Thank you, Sofia. See you then. 

 

 

 

 WEEK4 

Model situation 1:

Gabriella Coordinates Meetings. 

Watch Gabriella reserve a meeting room with Paolo, the office assistant. 

Listen carefully to the vocabulary and grammar they use.

 

Good morning, Paolo, how are you?

I'm good. Thanks. How are you?

I'm well thanks but very busy today.

How can I help you?

I'm going to interview three candidates on Friday the 24th for a job in the finance department.

Okay, so do you need me to reserve one of the meeting rooms for you?

Yes, please.

What time do you need the room?

Please can you book the room from quarter past 9 to 12 o'clock? 

We're going to interview people from 9:30, but I need a little time to arrive and
organize myself before we start.

Okay, let me see which reading rooms are available on Friday.

Okay, Meeting Room 3 is available here on third floor. 

Would you like me to reserve it for you? 

Is the meeting room on the second floor available?

Unfortunately Camille is going to use the room all morning.

I think she has a meeting with the clients.

Okay, no problem. Can you reserve Meeting Room 3 for me please?

Certainly done. 

Thanks. The candidacy to come to this reception desk 

when they arrive to the office to get a visitor's pass. 

Can you tell me their names, please? 

Also, what time are they going to arrive? 

Okay, the first candidate is Roberto and he's going to be here at 9:30. 

Then second is Tanya, and her interview is at quarter past ten. 

And Maria is the third candidate at quarter to 11.

Okay, would you like any food or drink prepared for them? 

No, thank you. They aren't going to need any food. Just some tea and coffee please.

No problem. Send me their email addresses today and
I can contact them and send them instructions for Friday. 

Great. Can you remind them to arrive 10 minutes early so we don't start late.

Yes. By the way, I'm not going to be here on that day.

I'm going on a holiday from the 13th to the 27th.

Karen is going to replace me while I'm away.

Where are you going? Anywhere nice.

Yes, I'm going to the south with my family for two weeks. 

We're going to fly to Chillaway and then travel from Chillaway to Taurus and Pregnant. I can't wait.

Excellent. I hope you have a great time.

 

 

Model situation 2. 

Camila asks for directions to a meeting. 

You will now see an interaction between Camila and Gabriela. 

Listen carefully to the directions Gabriela gives, and follow the route on the map. 

 

Hi, Gabriela. 

Hi, Camila. How can I help you? 

I need to go to the bank, but I don't know the area very well. 

Are there any banks near here? 

Yes, there are two near here. One of them is only five minutes away.

Perfect.

Leave the office and turn left. Go straight ahead until there's a park in front of you. 

Then turn right, go straight ahead for two blocks and it's on the left, 

between the pharmacy and the movie theater. 

You can't miss it.

So I turn left out of this building, walk until the park is in front of me and then turn right? 

Yes, that's right. 

Can you do me a favor when you go to the bank, please? 

Of course. What do you need? 

There is an amazing coffee shop just around the corner from the bank. 

Can you get me a cappuccino, please? 

Of course. Thank you. 

So when you leave the bank, take a left, then take the first right down Main street. 

The coffee shop is on the right behind the shopping mall. 

There's a restaurant next to it. 

So I take a left out of the bank, and then take the second right? 

No, take the first right. It's only two blocks away. First right.

There aren't many good coffee shops in this part of town, so I recommend you try the coffee from there.

I should be back in 30 minutes. See you later. 

See you later.

 

 

Gabriela talk to Paolo about past work activities. 

 

Hello, Gabriela. 

Hi, Paolo. Welcome back. How was your trip? 

It was so relaxing. The weather was beautiful in Chiloe and [inaudible] was spectacular. 

That's great.

And how were things here will I was away? 

Well, if you remember, we talked about my plans to interview three candidates for the job in the finance department? 

Yes. The interviews were on Friday, the 24th? 

Yes, that's right. They were. 

Were you able to use room three? Was everything in good condition? 

Yes. The room was very comfortable. 

The interviews were engaging and the candidates were interesting. 

Great and you're still planning the human resources conference, right? 

Yes, that's right. Last Friday after the interviews, I talked to Sophia Martinez from Epic Events. 

And how did that call go? 

It went really well. It was really productive. We made a lot of progress, planning the conference. 

Excellent.

Sophia's ideas were helpful and her advice was effective. 

We decided on dates and a venue for the conference. 

What was your decision about the venue? 

Sophia recommended the Star Hotel. It was interesting, because I didn't know about it before. 

Were there any other details to be discussed? 

Yes. We talked about a website and a marketing plan for the event, the prices for the event, and the materials to provide. 

It was exhausting trying to think about everything at the same time.

 But Sophia was so organized that I know we will have a good plan. 

 

 

Model situation 2: 

Gabriela follows up with Epic Events. 

Watch Gabriela and Sofia have a follow-up meeting. 

 

Hi, Gabriela. Welcome back to the office. 

Thank you, Sofia. It's great to be here. 

Would you like some coffee, tea, or water? 

No, nothing for me.  Thanks. 

I arrived early and had a coffee across the street. 

Well, we have a lot to follow up on, so let's get started. 

Yes. Let me tell you about what I did this week. 

Yesterday, I brainstormed with a conference committee about the sessions during the conference. 

We discussed our ideas about topics for the conference sessions 

and we prepared a plan for the conference schedule. 

Did you file the plan in our shared folder? 

Yes, I did. I checked to see that it was saved. 

Great. I talked to the managers at the Star Hotel, 

and they advised me on the best meeting rooms to use for particular activities.

They recommended one meeting room for lectures and 

a different meeting room for group activities.

I reserved the meeting rooms

and I reserved a group of hotel rooms for guest speakers and attendees from out of town. 

Did you ask the hotel management about the discount on hotel rooms for conference attendees? 

Yes, I did. They offered a good discount for conference attendees to stay at the Star Hotel. 

What else did you talk about with the hotel management? 

We also planned the meal services for every day of the conference. 

The hotel can provide breakfast and lunch each day. 

We arranged for two dinners at restaurants outside the hotel, correct? 

That's correct. 

Also, it's possible to have catering services to provide some dinners in the hotel banquet rooms. 

The hotel manager commented on some caterers that he knew, and recommended one in particular. 

I scheduled another meeting for next week with the hotel management and the caterers. 

I contacted two potential guest speakers last week. 

We chatted a bit about their speeches for the conference sessions and
they are very enthusiastic. 

I prepared the contracts for the guest speakers and emailed them to you yesterday. 

Yes, I received them. I researched online reservation systems and web designers. 

I decided on one web designer. 

Can you meet with me and the web designer next Tuesday at 10? 

Yes, I can. 

Well, that concludes my report. 

Do you have anything else? 

Well, to close this meeting, I have some good news. 

The National Human Resources Association approved our plan for this conference, 

so they are now a sponsor. 

Wonderful. Congratulations. 

This is great for promoting the conference. 

Well, thank you for your time today, and I look forward to our next meeting. 

My pleasure, Gabriela, see you on Tuesday.

See you then. Bye-bye.

 

 

 끝내다.